Departments & Services

Business & Collections Services

The Business and Collections Services Department provides: Customer Service, Call Center support, Billing, Centralized Collections, Cashiering, Customer Assistance, and Field Service.

Division/Service Phone
Revenue Collection, Tax Information, Utility Billing 252-972-1250

City Clerk's Office

The City Clerk's office maintains and preserves the permanent and legal records of the City, including minutes of City Council meetings, ordinances, resolutions, contracts, easements, deeds to City property, cemetery records, and any other records committed to its custody or required by law. All records are maintained in accordance with the requirements of the Municipal Records Retention and Disposition Schedule published by the North Carolina Department of Cultural Resources, Division of Archives and History.

Division/Service Phone
Administration 252-972-1319

City Manager's Office

The City Manager's Office, considered a city department for administrative & budget purposes, includes the divisions of Budget & Evaluation, Communications & Marketing, and Internal Auditor. The Budget & Evaluation Manager develops the City's annual and capital budgets and is responsible for program evaluation and performance measurement. The Chief Communications & Marketing Officer coordinates the City's communication efforts and public information programs, including the city's government access channel CITY TV-19. The Internal Auditor reviews entities and functions for adequacy of controls, legal and contractual compliance and good business practice.

Division/Service Phone
Administration 252-972-1325
Budget Office 252-972-1332
Internal Audit 252-972-1320

Community & Business Development

The Department of Community and Business Development revitalizes targeted neighborhoods, provides affordable housing, creates a sustainable economy with a focus on local, minority and women-owned businesses, and builds collaborative networks to provide the necessary training for workforce development.

Division/Service Phone
Administration 252-972-1100

Development Services

The Development Services Department oversees all phases of planning and development for the city, including plan & subdivision administration, zoning, inspection services, and minimum housing code.

Division/Service Phone
Community Code 252-467-4952 or 4959
Inspections Administration 252-972-1116
Planning Administration 252-972-1172

Energy Resources

The Energy Resources Department provides safe, efficient, effective delivery of reliable electric and gas service for the benefit of all customers. The City has over 27,000 electric customers and over 17,000 natural gas customers. The Energy Resources Department offers several special programs to assist both residential and commercial customers.

Division/Service Phone
Administration 252-972-1272
Bills & Services Information 252-972-1250
Electric & Gas Services 252-467-4800


The Finance Department manages several of the City's internal services such as accounting, information systems, and property management. This department also includes the purchasing division and the utility billing office, located on the first floor of City Hall.

Division/Service Phone
Administration 252-972-1200
Accounting 252-972-1216
Property/Risk Management 252-972-1202
Purchasing 252-972-1226


The Rocky Mount Fire Department is known for one of the best trained work forces in the state. The department coordinates an aggressive effort to ensure your safety by participating in national, state, and regional emergency management planning. The RMFD provides fire prevention education to local schools and civic organizations and has administers several other community oriented programs. The fire protection area served consists of two battalions, subdivided into seven fire station response zones.

Division/Service Phone
Administration 252-972-1498
Prevention 252-972-1376

Human Relations

The Human Relations Department manages a variety of programs to ensure that our community is free of discrimination based on race, sex, age, ethnic or national origin, religion or socio-economic status. The staff investigates complaints of discrimination and develops programs to promote good community relations. Some of the most well-known programs are the WARM (Winter Assistance for Rocky Mount) Program, the Neighborhood Council, and the Youth Council. The Human Relations Department provides staff support to three commissions: the Human Relations Commission, the Martin Luther King Commission, and the Mayor's Commission on Persons with Disabilities.

Division/Service Phone
Administration 252-972-1181

Human Resources

The Human Resources Department coordinates the recruitment and selection of new employees and assists job applicants through the employment process. The City is one of the largest employers in our area, and many employees have enjoyed a lifelong career with the city organization. The Human Resources Department assists city employees with training, benefits, and other personnel procedures.

Division/Service Phone
Administration 252-972-1186

Parks & Recreation

The Parks & Recreation Department is one of the most visible departments within our city organization. The Department provides cultural and learning opportunities for area residents at the Imperial Centre for the Arts & Sciences, which houses the Children's Museum & Science Center, the Playhouse Theater, and the Arts Center. The Rocky Mount Sports Complex, which opened in 2006, has been a long-awaited addition to the city's park system. Athletic programs, cemeteries, community centers, and special events are also administered by this department.

Division/Service Phone
Administration 252-972-1151
Athletics 252-972-1160
Shelter Reservations 252-972-1151
Imperial Centre 252-972-1266
BTW Community Center 252-467-4925
South Rocky Mount Community Center 252-972-1169
Parks Maintenance 252-467-4922


The RMPD is committed to serving the citizens of Rocky Mount through the principles of integrity, fairness, professionalism, and respect. Each of the four divisions are comprised of sworn officers and civilian employees that work tirelessly to ensure your safety. The RMPD offers a variety of community programs, including a Citizen Police Academy, the Youth Explorers Program, and School Resource Officers.

Division/Service Phone
Administration 252-972-1471
Non-Emergency 252-972-1414
Telephone Device for the Deaf 252-442-0975
Animal Shelter 252-972-1390
Crime Watch 252-977-0727
Investigation 252-972-1450
Records 252-973-1430

Public Works

The Public Works Department provides many core services to our residents, street, culvert, and ditch maintenance, garbage, yard waste, and recycling collections, transit services, vehicle and motorized equipment maintenance, as well as public and private infrastructure improvements.

Division/Service Phone
New Water and Sewer Connections 252-972-1127
Administration 252-972-1121
Environmental Services (trash pickup, recycling, rollout cards, dead animal collection) 252-467-4800 option 7
Streets/Stormwater 252-467-4800 option 6
Transfer Station/Scale House 252-467-4968
Keep America Beautiful 252-467-4960

Water Resources

The Water Resources Department's mission is to produce and distribute potable water for domestic and commercial use and to collect, treat, and dispose of domestic and commercial wastewater. The Department is responsible for the total operation and maintenance of the water and sewer systems, and ensures the City's full compliance with all permits and federal and state regulations regarding your drinking water.

Division/Service Phone
Administration 252-972-1290
Regional Wastewater Plant 252-972-1400
Sunset Water Plant 252-972-1293
Tar River Reservoir Water Plant 252-972-1292
Water & Sewer Service 252-467-4800 option 4