Privacy Statements


This policy describes privacy practices regarding information collected from the City of Rocky Mount website. It contains information about what data is collected and how that information is used. This policy may be updated periodically, so please check back from time to time.

This policy applies only to the official City of Rocky Mount website. When you follow a link to another website, even the site of another governmental agency, you are subject to the privacy policy of that site. You should check the privacy policies of each of these other sites if you have questions about how they handle personally identifiable information.

Automatic Collection of Information

No personally identifiable information is collected from visitors who simply browse this site or who download information from it. While the web servers hosting this site maintain logs of user activity to help us manage the website, information stored in these logs does not identify you personally. These logs typically store things such as the domain name and IP address from which you accessed our site, the type of browser and operating system you used, the date and time you accessed our site, the pages visited, and the address of the site that you linked to us from (if you linked to our website from another website).

We may use this information to learn how many visitors we have, where they are coming from, which parts of our website are of most interest to visitors, and other facts that will help us improve the website and the services we offer.

Credit Card Policies and Online Bill Payment

The City of Rocky Mount accepts certain payment cards for online payments of water, sewer, electric, and gas utilities through Infinity.Link, our online utility billing and customer information system. Payment card information is transferred directly to a payment service using encryption technology. At no time is payment card information collected through online transactions stored in a City database. Neither credit card information nor other billing information about utility customers is regarded as public information under North Carolina state law.

If You Send Us Personal Information

Visitors who request services through this site may be required to furnish information in order for us to provide the service requested. The information collected is essentially similar to the information we would require if the visitor were requesting the service by any other means, including by telephone or an in-person visit to a City facility. The information may include personally identifiable information, such as your email address, name, home or work address or telephone number. We may need to share this information with other governmental agencies or organizations to provide the help you are requesting. We may also use it to help assess user needs and analyze trends to inform you of other products or services or to conduct research about your opinion of current services or of potential new services that may be offered.

The City does not sell, rent or lease its customer lists to third parties. The City of Rocky Mount may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information is not transferred to the third party. In addition, the City may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, arrange for deliveries, etc. All such third parties are prohibited from using your personal information except to provide these services to the City, and they are required to maintain the confidentiality of your information.


The City of Rocky Mount exercises reasonable and customary levels of care to protect the information you provide to us from unauthorized access, use or disclosure. Portions of the website that collect or facilitate the collection of sensitive payment card information comply with relevant payment card industry requirements. Except where web pages on this site use https, you should not assume your connection is secure. The City will not be held liable for any injury or loss caused by the disclosure of your information, whether by security breach, accident, inadvertence, or any other act or failure to act.

Use of Cookies

Cookies or similar technology can make the Internet more useful by storing information about your preferences on a particular site. The use of cookies or similar technology is an industry standard, and this website, like many others, may use them to provide useful features for our users. Cookies in and of themselves do not personally identify you, although they do identify your computer. Most browsers are initially set up to accept cookies. If you prefer, you can set your browser to refuse cookies. However, you may not be able to take full advantage of this website if you do so.

Public Records

The City of Rocky Mount is governed by the North Carolina public records laws. Only very narrowly defined types of information (such as electronic payment information and Social Security numbers) are exempt from disclosure as public records. If you have questions about the North Carolina public records laws, refer to N.C. Gen. Stat. Chapter 132. For purposes of determining whether information is a public record, information sent to us through this website is treated the same as information sent to us by mail or delivered to us in person.


No applications on this website seek to determine whether the visitor is a minor. Consequently, visitors should be aware that the collection of personal information requested from or volunteered by children online or by email will be treated in the same manner as information given by an adult. Among other things, this means that it will be public record and therefore will be subject to public access. We ask that parents guide their children when children are asked to provide personal information online. We ask that children get their parents' permission before providing any information to us.

Advertising Policy

This website uses 3rd party advertising platforms like Google AdWords, Facebook and Google Adwords Remarketing service to advertise on third party websites (including but not limited to Google, YouTube and Search Network Partners) to visitors who have viewed our website. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network.

Third-party vendors, including Google and Facebook, use cookies to serve ads based on the history of visitors to our website. Visitor information collected is not personally identifiable and will be used in accordance with our own privacy policy and Google's privacy policy. You can set preferences for how Google advertises to you using the Google Ad Preferences page.