Report an Issue
Important: Please do not report power outages, gas leaks, or other emergency situations by email. Call 252-467-4800 for immediate assistance regarding issues relating to electric, gas, water, or sewer services. Always dial 911 for police, fire, or emergency medical services.
If you smell gas: Call the Energy Resources department immediately, anytime day or night at 252-467-4800. Do NOT try to locate the problem yourself. If the odor is inside your home or business, an emergency situation could exist and you should evacuate as a safety measure. Open a window and make sure you use no electrical switches. Extinguish any open flames and evacuate the area.