The Business & Collections Services Department provides customer service, call center support, billing, centralized collections, cashiering, customer assistance, and field service.
Our staff wants to help make your move to Rocky Mount as smooth as possible. Learn more.
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Business Express offers businesses the opportunity to experience an "expressed" way of conducting business with the City of Rocky Mount. Learn more.
Energy Share is a weatherization rebate program exclusively for residential customers of Rocky Mount Energy Resources. Learn more.
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Download our Customer Service Policy (PDF)
Address: Business Services Center 224 S. Franklin Street Rocky Mount, NC 27804-1180
Hours: Mon - Fri 8:30am - 5:00pm
Drive-Thru Window: Mon - Fri 8:30am - 5:30pm
Call Center: Mon - Fri 8:30am to 5:00pm
Phone: 252-972-1250
Email: [email protected]