Support Services

Support Services

The Support Services Division consists of the following sections: Planning, Technology Development and Crime Analysis Section; Evidence, Crime Scene and Laboratory Services Section; the Community Services Section which includes the Crime Prevention/Community Resource Officer and the School Resource Officer Unit; the Public Information Officer; the Records Section, the Communications Center; Reservoir Unit and the Animal Services Unit.

Support Services Division Commander

The Division Commander's Office is responsible for the regular oversight of the department's budget expenditures and coordinates the operating budget development process with the Chief of Police and other Division Heads.

Administrative Support Section

This section is headed by the Administrative Support Commander (Lieutenant) who is directly responsible for planning, research and accreditation activities. This position oversees the Department's written directive system and documentation of the standards for law enforcement accreditation. A sergeant is also assigned to assist with the accreditation process. In addition, this Lieutenant supervises and coordinates the administrative activities of the Career Development Unit and the Planning/Technology Development/Crime Analysis Unit.

Career Development Unit

The Career Development Unit is responsible for developing and coordinating training for career development for all personnel within the agency. It also includes the oversight of the Rocky Mount Police Department's Police Academy. Learn about the Rocky Mount Police Academy here.

Office of Recruitment

The Office of Recruitment is responsible for recruitment of all personnel for the police department. This unit is staffed by a corporal. Contact 252-972-1434 or toll free 888-737-0123, or visit our Careers page for more information.

Logistics Support Commander

The Logistics Support Commander handles all Department quartermaster duties and is responsible for procuring, stocking and issuing uniforms, equipment and other departmental property. This also includes replacing broken or damaged equipment, and monitoring modern technology upgrades on issued equipment. The Logistics Support Commander maintains the Department's inventory of all police equipment, the records of building, and vehicular maintenance and all related supplies and equipment. The Logistics Support Commander also supervises the Evidence Technicians, Station Supervisors and Switchboard Operator.

Evidence, Crime Scene and Laboratory Services Unit

The Evidence, Crime Scene and Laboratory Services Unit is responsible for the processing and collection of evidence at crime scenes. This unit is also responsible for the management and control of all evidence and found property coming into the control of the Police Department, and works closely with the State Bureau of Investigation in storing or requesting additional testing of evidence. An Evidence Technician will sketch and photograph crime scenes, attend autopsies, as well as video tape, package and store materials considered as evidence. The unit maintains a crime lab and digital photo lab and uses available techniques to aid investigations. The unit also contains the A.F.I.S. system (Automated Fingerprint Identification System). The A.F.I.S. Operator maintains fingerprint records, and also compares, enters, and identifies fingerprints obtained and researches them for positive matches in efforts to providing investigative support in criminal cases. The A.F.I.S. Operator also assists other agencies in these activities.

Station Supervisors

The Station Supervisors handle citizen's requests for assistance at police headquarters and inquiries over the telephone. The Station Supervisors are also responsible for completing investigation reports in person and by telephone when possible, which allows the handling of certain police calls by telephone to free officers' time to better enable them to focus on crime problems in the community. They also assist the public with requests for copies of offense and traffic reports. The Station Supervisors also manage and oversee the operation of the warrant files issued by the Clerk of Court or in the NC AWARE System.

Switchboard Operator

The Switchboard Operator greets visitors entering the police department and is responsible for answering incoming calls for the police department as well as other city departments. The Switchboard Operator assists callers by directly answering questions and requests, or by transferring the caller to the appropriate person or city extension. The Switchboard Operator assists the Station Supervisors with customer's requests for information and report copies, and assists the Records Unit, such as entering pawn tickets into the records management system.

Communication Center

The Communication Center is composed of one manager and four shifts that are each composed of one supervisor and four telecommunicators for a total of 21 full time employees. The center manpower is also supplemented with part time employees. The Communication Center receives all incoming 911 telephone calls related to emergencies, complaints, and reports of crime. The center has four dedicated cellular and three dedicated traditional land line telephone lines that the center is responsible for answering in addition to non emergency telephone lines. Communication Center personnel also operate multi-frequency radio equipment and computer terminals to dispatch police, fire, and emergency medical services within the city. They process, index, and file information into the National Crime Information Center for all wanted persons and stolen articles. The Communication Center is also responsible for maintaining constant accountability of all activities conducted involving emergency services in addition to handling all other city services after normal operating hours.

Planning/Technology Development and Crime Analysis Unit

This unit consists of two support staff members: a crime analyst and a crime analysis clerk. This unit supports all units within the police department by providing timely crime trend information which can be used for directed patrol and investigative analysis.

Records Section

The Records Section is responsible for the collection, dissemination and maintenance of police report information within the police department. The Records Section is open to the public to obtain copies of police or accident reports during the hours of 8:30 a.m. to 5:00 p.m. Monday through Fridays except on holidays. Included in the Records Section is the Telephone Response Unit. The Telephone Response Unit was created to allow for the handling of certain police calls by telephone to free officers' time to focus on crime problems in the community.

Community Services Section

The Community Services Section provides outreach to citizens and promotes the police department in a positive manner throughout the City of Rocky Mount with programs such as the Citizens Police Academy, Junior Police Academy, National Night Out and Coffee With A Cop. This section consists of a supervisor who is responsible for the Crime Prevention/Community Relations Unit and the School Resource Officers Unit. For further information, call 252-972-1436.

Crime Prevention/Community Relations Unit

The Rocky Mount Police Department provides a variety of crime prevention and community outreach services to better educate the community and to build partnerships between the community and the police department. Some of the available programs include the RMPD Speaker's Bureau, Home Security Assessments, Bicycle Registration, McGruff Programs, Operation ID, Community Watch, Nextdoor and Police Department Tours. Speakers, displays, and demonstrations are available by request. For further information, contact 252-972-1466.

School Resource Officer Program

The Nash-Rocky Mount School Resource Officer (SRO) program was adopted in August 1996. The program created a partnership between the Nash-Rocky Mount Public Schools System, the Nash County Sheriff's Office and the Rocky Mount Police Department.

The role of the SRO is to serve as a law enforcement officer, as a law-related counselor and as a law-related educator. In addition, School Resource Officers organize and provide security at school athletic events, visit and assist with activities at the various elementary schools and coordinate annual school lockdown drills. The School Resource Officers also serve as the advisers of the Rocky Mount Police Explorer Post #774.

School Resource Officers receive mandated law enforcement training annually and additional training such as Basic/Advanced School Resource Officer Courses and School Violence Threat Assessment and Awareness Training.

The Rocky Mount Police Department currently has seven (7) certified law enforcement officers assigned as School Resource Officers. There is an SRO assigned to Nash Central High School, Rocky Mount High School, Rocky Mount Middle School, Parker Middle School, Edwards Middle School, and Tar River Academy. In 2017 Rocky Mount Preparatory School (RMPS) adopted the SRO program and since that time there has been a School Resource Officer assigned Rocky Mount Prep.

Rocky Mount Police Explorer Post #774

Police Exploring is affiliated with the Boy Scouts of America's Learning for Life Program, for young men and women ages 14-20. The intent of Police Exploring is to educate and involve youth in police operations, to interest them in a possible law enforcement career, and to build mutual respect between community youth and the police department. The Rocky Mount Police Department serves as the sponsoring agency of Post #774. The post meets at least once a month to participate in law enforcement training. The post conducts community service projects, and assists Rocky Mount Police Officers with traffic, crowd, and parking control at City-sponsored events. The members may choose to participate in the week-long Junior Police Academy during the summer, and the members can work to earn rank within the Post. For further information, contact any School Officer, or call 972-1436.